Shipping & Delivery

LabChoice means LabChoice Australia Pty Ltd ABN 37 937 100 175, owned and operated by LabExperts Australia Pty Ltd ACN 683 306 041.

At LabChoice, we aim to deliver your order quickly, safely, and cost-effectively — whether you’re ordering a single piece of glassware or sensitive laboratory equipment. The information below outlines how we process, ship, and manage deliveries within Australia and worldwide.

1. Order Processing

• In-stock items are processed and dispatched within 1–2 business days of payment confirmation.
• Backordered items will trigger an email notification with estimated restocking and dispatch dates.
• Processing times are separate from delivery times — freight transit depends on the carrier, location, and service chosen.

2. Shipping Charges

• Shipping costs are calculated based on the size, weight, and destination of your order.
• Large, fragile, or hazardous goods may incur special handling fees.
• Orders to remote or rural areas may attract courier surcharges as determined by our freight partners. We recommend contacting us before placing your order if unsure.

3. Dangerous Goods & Special Handling

Some products — particularly certain laboratory equipment or hazardous materials — may be classified as Dangerous Goods and require extra packaging, documentation, and transit arrangements. Additional costs and extended delivery times may apply.

4. International Orders

• Shipping fees are calculated prior to dispatch based on weight, dimensions, and location.
• Customers are responsible for all customs duties, taxes, and clearance fees.
• LabChoice is not responsible for customs clearance delays or goods refused entry into a destination country.

5. Order Tracking

Once your order has shipped, we will email you tracking details so you can monitor your delivery progress and estimated arrival.

6. Returned Parcels

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or unclaimed status, re-shipping fees will apply.

7. Order Cancellations

Orders cancelled after they have been picked and packed will incur a 20% restocking fee.

8. Click & Collect (By Arrangement)

Pickup is available for select orders at our Melbourne facility by prior arrangement. Customers must present:
• A valid photo ID matching the order details.
• Order confirmation email.

If you have any questions about shipping, please contact our customer service team at:
📧 sales@labchoiceaustralia.com.au