Privacy

LabChoice means LabChoice Australia Pty Ltd ABN 37 937 100 175, owned and operated by LABEXPERTS AUSTRALIA PTY LTD ACN 683 306 041 (“LabChoice”, “we”, “our”, “us”) respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect your name, contact details, delivery address, payment details, business information, and website usage data (via cookies/analytics).

2. How We Collect It

We collect information directly from you (orders, enquiries), automatically through our website, and from trusted third parties (e.g., delivery providers).

3. Why We Collect It

To process orders, deliver products, manage accounts, respond to enquiries, send marketing (if opted in), and meet legal requirements.

4. Sharing Your Information

We may share your information with service providers such as payment processors, couriers, IT/hosting services, and advisers. We do not sell your information.

5. Payment Security

LabChoice does not store your credit card information. All payment transactions are processed securely through trusted third-party payment gateways that use industry-standard encryption and security protocols (e.g., SSL/TLS).

6. Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

7. Access & Correction

You can request access to or correction of your personal information at any time by contacting us.

8. Cookies & Analytics

We use cookies and analytics tools to improve our site and user experience. You can disable cookies in your browser settings, but some features may not work properly.

9. Overseas Disclosure

Some service providers may store or process data overseas. We take reasonable steps to ensure these providers meet Australian privacy standards.

10. Marketing

You can opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us.

11. Complaints

If you have concerns about how we handle your personal information, contact our Privacy Officer. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.