FAQs

We've compiled a list of commonly asked questions to make your shopping experience smoother.

FAQ

Who is LabChoice Australia?

LabChoice Australia is a 100% Australian-owned company dedicated to supporting science, research, education, and industry. We specialise in supplying premium laboratory glassware, equipment, and consumables tailored to the specific needs of Australian laboratories. Our focus is on quality, reliability, and local support—helping scientists, educators, and industry professionals perform at their best.

We partner with trusted manufacturers and apply strict quality controls to ensure every product meets our high standards. Our commitment to quality means our customers receive safe, durable, and precise laboratory solutions they can rely on—whether for research, education, or industry applications.

Ordering

How can I place an order?

You can order online through our website, by phone, or by email. Approved business and institutional customers can also request invoice terms for added convenience.

Yes. We offer custom solutions for specific research, educational, or industrial requirements. Our team will work with you to provide a tailored quote and lead time.

Absolutely. We provide competitive pricing for bulk purchases to support larger projects, teaching labs, and industrial applications. Contact our sales team for a custom quotation.

Payment

What payment options are available?

We accept Visa, Mastercard, PayPal, and bank transfer. Approved business and institutional accounts may access Net 30-day payment terms.

Shipping & Delivery

Do you ship within Australia?

Yes, we ship Australia-wide—from major cities to regional and remote locations—ensuring laboratories in every sector can access the tools they need.

Yes. We ship to many countries worldwide. Delivery times, costs, and any import duties or taxes vary by destination, so please contact us for an international shipping quote.

Delivery charges are based on the size, weight, and destination of your order. Additional handling fees may apply for oversized, fragile, or regulated goods.

Delivery times vary depending on your location and product availability. We provide estimated timeframes at checkout or when quoting your order.

Returns & Refunds

Can I return an item if I change my mind?

Yes—within 7 days of delivery for unused, resaleable products in original packaging. This excludes sterile, temperature-sensitive, custom, and special-order goods.

Contact us within 7 days with photos of the issue and we will arrange a replacement or refund where applicable.

Warranties

Are your products covered by warranty?

Yes. All products are backed by the manufacturer’s warranty, and your rights under the Australian Consumer Law apply.

Products

Are your products suitable for diagnostic or medical use?

Unless clearly stated otherwise, our products are intended for research, educational, and industrial purposes—not for diagnostic or therapeutic use.

Privacy

How do you handle my personal information?

We take privacy seriously and manage your information in accordance with the Australian Privacy Principles. Please see our Privacy Policy for details.